1. Who are you buying from
1.1 You are buying from The eLearning Group Ltd, a company registered in England and Wales with company number 14416094, whose address is 4a Evolution, Wynyard Avenue, Wynyard, TS22 5TB. Our VAT number is 514368690. You can contact us at [insert role-based address, e.g. [email protected]].
1.2 Courses on our platform are created by independent course creators, but we sell them to you. Your contract for the purchase is with us, and you should contact us about anything to do with your order, your access, or a refund.
1.3 The creator is responsible for the content of their course. We are responsible for supplying it to you in accordance with these terms and your legal rights.
2. Your order
2.1 Placing an order is an offer to buy. Your order is accepted, and a contract is formed, when we send you an order confirmation by email.
2.2 If we cannot supply a course, we will tell you and will not charge you, or will refund you in full if you have already paid.
2.3 Prices are shown in Pounds Sterling and include VAT where it applies. The price you pay is the price shown at checkout.
3. Access to your course
3.1 Unless we tell you otherwise, you will get access to the course immediately after your order is confirmed, using the account details you provide at checkout.
3.2 Your access is personal to you. You may not share your login, or copy, resell or redistribute the course content.
3.3 The period for which you will have access is shown on the course page at the time you buy, and is confirmed in your order confirmation email. If no period is shown, you will have access for 12 months from the date of purchase. We will give you reasonable notice before your access ends.
4. Your right to cancel
4.1 This section sets out your legal right to change your mind. Please read it carefully, because the right can be lost once your course starts.
4.2 If you are a consumer, you normally have 14 days from the day after your order is confirmed to cancel and get a full refund, without giving a reason.
4.3 However, because a course is digital content supplied immediately, you will lose that right if, at checkout, you:
a) expressly ask us to start supplying the course straight away, during the 14-day period; and
b) acknowledge that by doing so you will lose your right to cancel.
4.4 We ask you to confirm both of these at checkout before you pay, and we confirm them again in your order confirmation email. If you do not agree to both, we will not give you access until the 14 days have passed, and you keep your right to cancel during that time.
4.5 If you have the right to cancel and want to use it, tell us clearly by email using the details in section 1, or by using the cancellation form at the end of these terms. We will refund you within 14 days of being told, using the same payment method you used.
5. Your rights if something is wrong
5.1 Nothing in these terms affects your legal rights. Under the Consumer Rights Act 2015, digital content we supply must be of satisfactory quality, fit for purpose, and as described.
5.2 If a course does not meet those standards, you are entitled to ask us to repair or replace it, and if that is not possible or we do not do it within a reasonable time, to a price reduction or refund.
5.3 If our course content damages your device or other digital content, and we have not used reasonable care and skill, we will either repair the damage or pay you compensation.
5.4 Tell us about any problem using the contact details in section 1 and we will put it right.
6. Refunds outside your legal rights
6.1 We may offer a refund in other circumstances at our discretion. Where we do, that is a goodwill gesture and does not affect or limit your legal rights.
7. If the course changes or is withdrawn
7.1 Creators may update their courses. Minor changes and improvements may be made without notice.
7.2 If a course is withdrawn, or a creator stops using our platform, while you still have access rights, we will give you as much notice as we reasonably can and will offer you either continued access for a reasonable period, or a refund of a fair proportion of what you paid.
8. Your account and conduct
8.1 You must give accurate details when you register, keep your login secure, and tell us promptly if you think someone else has used it.
8.2 You must not misuse the platform, attempt to gain unauthorised access, upload anything unlawful or harmful, or use it in a way that disrupts other learners.
8.3 We may suspend or close your account if you seriously or repeatedly breach these terms. If we do, and you have not caused the problem deliberately, we will refund a fair proportion of any unused access.
9. Your personal data
9.1 We handle your personal data in accordance with our Privacy Policy. For purchase and account data we are the controller. For your learning records on a creator’s course, the creator is the controller and we act on their instructions.
10. Our responsibility to you
10.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach. We are not responsible for loss or damage that is not foreseeable.
10.2 We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or for breach of your legal rights as a consumer.
10.3 Courses are provided for general learning purposes. They are not professional advice, and you should not rely on them as a substitute for advice about your particular circumstances.
10.4 We do not guarantee any particular learning, career, or commercial outcome from completing a course.
11. Complaints and disputes
11.1 If you are unhappy, contact us using the details in section 1 and we will try to resolve it quickly.
11.2 These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in the courts of the country you live in, and you keep the protection of the consumer law of that country.
12. Changes to these terms
12.1 We may change these terms from time to time. The terms that apply to your purchase are the ones in force when you placed your order, and we keep a copy of the version you agreed to.